Frequently Asked Questions

Table of Contents

• How do I cancel my membership?
• What if I don’t want to give out my banking or billing information?
• How do I change my billing information, address, or telephone number on my account?
• Is there a charge for aerobics or fitness classes? Towel service? Locker service?
• Can I bring in a friend to work out with me for free?
• What are the club hours? Are there any days that X Force Fitness is closed?

How do I cancel my membership?

Members may terminate their membership at any time once they have paid in full their total membership investment.  Notice of termination must be given in writing by registered mail, or by leaving with the manager of the Club that you joined thirty (30) days prior to termination date. Unless the member terminates his/her membership as set forth previously, the member will automatically be renewed on a month-to-month basis. The member then will be obligated to pay monthly dues regardless of whether he/she uses the Club until 30 days after the Club has received written notice of termination.

Print out a copy of our Membership Cancellation Form. Fill this form out and return it to the Club for employee verification and signature or send it to the Club via registered mail. Your postmarked envelope will serve as the first day of your 30-day notice. A signed copy of the cancellation notice will be provided to all members who drop off cancellation forms at the Club.

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What if I don’t want to give out my banking or billing information?

We require all members to provide bank account or credit card information for processing of their monthly dues. Our billing is processed on the 5^th day of the month or the first subsequent business day if the 5^th falls on a weekend or holiday.  Members who do not wish to have their bank accounts drafted or credit cards billed, may choose to pay by some other means before the 5^th of the month.

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How do I change my billing information, address, or telephone number on my account?

Members may change their address or billing information at any time by submitting a Change of Address & Billing Information Form. Those that are updating checking information must submit a copy of a voided check along with their form. Members that are updating credit card information must bring in the credit card or send a copy of their card to the Club for name and account number verification. All forms and copies of billing information can be either mailed or faxed to the club.

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Is there a charge for aerobics or fitness classes? Towel service? Locker service?

Aerobics and other fitness classes are included in your membership pricing and are at no additional cost to members. Non-members may purchase punch cards for use of the aerobics and fitness classes only. Towel and locker service is also included in your membership at no additional charge.

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Can I bring in a friend to work out with me for free?

We welcome and encourage members to bring in their friends, however guests may not use the facility free of charge. Guests may purchase short-term passes for 1-day, 1-week, or 1-month.

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What are the club hours? Are there any days that X Force Fitness is closed?

 OPEN 24 HOURS A DAY, 365 DAYS A YEAR!

Staffed Hours                              

X Force Fitness is closed  as a staffed facility on the major holidays to allow our staff time with their families. The Club will be closed on the following Holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas.

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